Aseptico accepts no responsibility whatsoever for items returned without authorization or that have been improperly packed for shipment.
Electrical consoles must be packaged for return using the same or equal packing material wherein it was received from Aseptico. Special packing materials are used for the protection and safeguarding of merchandise and are important for proper shipment. Damages incurred to the product during shipping are the responsibility of the customer. Shipment to Aseptico and all costs thereof are always the responsibility of the purchaser.
Aseptico accepts no responsibility whatsoever for merchandise returned to the company wherein the customer has not followed the instructions herein.
Aseptico reserves the right, with respect to any merchandise returned, to make appropriate repairs, to bill the customer for any repairs which are not considered by Aseptico to be covered by its product warranty, and to return the merchandise to the customer. When and as appropriate, charges to include any freight costs incurred by Aseptico.
RETURN AUTHORIZATION: NO ITEM MAY BE RETURNED OR SENT IN FOR REPAIR WITHOUTADVANCED AUTHORIZATION issued by Aseptico. To receive a return authorization (RA #) number, call Customer Service direct at 425-408-9988 The authorization number MUST be in plain sight on the OUTSIDE of the package being returned. Unauthorized returns are refused and returned to the sender.
If your product is not covered under warranty, Aseptico offers repair services for a fee. Aseptico repairs carry a ninety-day (90) limited warranty against defects in material and workmanship. This warranty pertains only to that specific repair. Any new and/or different parts failures will be treated as a new repair.
To ensure our customers a rapid turn-around on repairs, we do not provide "estimates" for anything less than $750. If your repair were to cost more than $750, you would be notified for approval to proceed.
Shipping unsterilized or uncleaned products to Aseptico is a violation of Washington State and U.S. Occupational Safety and Health Regulations. A $25 fee will be charged to sterilize handpieces that are not provided to Aseptico in a sterilization pouch, which also must provide an indication the handpiece has been sterilized.
Authorization to return a product (RA # needed) does not imply that a credit or refund will be issued. Aseptico shall be the sole determining authority as to the issuance of a refund and the amount of such refund or credit. Items will not be credited if:
A. They have been in the possession of the customer for 30 days or more
B. They have been used, in whole or in part
C. The item for return has been customized or altered in anyway.
Visit Aseptico Repair & Return
Aseptico accepts no responsibility whatsoever for items returned without authorization or that have been improperly packed for shipment.
Electrical consoles must be packaged for return using the same or equal packing material wherein it was received from Aseptico. Special packing materials are used for the protection and safeguarding of merchandise and are important for proper shipment. Damages incurred to the product during shipping are the responsibility of the customer. Shipment to Aseptico and all costs thereof are always the responsibility of the purchaser.
Aseptico accepts no responsibility whatsoever for merchandise returned to the company wherein the customer has not followed the instructions herein.
Aseptico reserves the right, with respect to any merchandise returned, to make appropriate repairs, to bill the customer for any repairs which are not considered by Aseptico to be covered by its product warranty, and to return the merchandise to the customer. When and as appropriate, charges will include any freight costs incurred by Aseptico.
RETURN AUTHORIZATION: NO ITEM MAY BE RETURNED OR SENT IN FOR REPAIR WITHOUTADVANCED AUTHORIZATION issued by Aseptico. To receive a return authorization (RA #) number, call Customer Service direct at 425-408-9988 The authorization number MUST be in plain sight on the OUTSIDE of the package being returned. Unauthorized returns are refused and returned to the sender.
If your product is not covered under warranty, Aseptico offers repair services for a fee. Aseptico repairs carry a ninety-day (90) limited warranty against defects in material and workmanship. This warranty pertains only to that specific repair. Any new and/or different parts failures will be treated as a new repair.
To ensure our customers a rapid turn-around on repairs, we do not provide "estimates" for anything less than $750. If your repair were to cost more than $750, you would be notified for approval to proceed.
Shipping unsterilized or uncleaned products to Aseptico is a violation of Washington State and U.S. Occupational Safety and Health Regulations. A $25 fee will be charged to sterilize handpieces that are not provided to Aseptico in a sterilization pouch, which also must provide an indication the handpiece has been sterilized.
Authorization to return a product (RA # needed) does not imply that a credit or refund will be issued. Aseptico shall be the sole determining authority as to the issuance of a refund and the amount of such refund or credit. Items will not be credited if:
A. They have been in the possession of the customer for 30 days or more
B. They have been used, in whole or in part
C. The item for return has been customized or altered in anyway.
Effective April 7, 2022
Aseptico Inc. warrants its new products against defects in material and workmanship under normal and proper use, care, and maintenance for a period of two (2) years from date of original invoice. This two (2) year warranty does NOT apply nor is it extended to products that are not manufactured by Aseptico. These products may be covered by a separate limited warranty provided by the particular manufacturer, and all claims and questions regarding the same are to be directed to the particular manufacturer.
Expendable components, such as batteries, fuses, light bulbs, and tubing sets installed on Aseptico products are specifically excluded and have no warranty. Consumable goods are warranted for the stated expiration date of such goods.
Repair or replacement of any product(s) or part(s) under this warranty does not extend the term of this warranty, and such product(s) or part(s) shall remain covered by the unexpired portion of the warranty period, or for ninety (90) days from the date of return to Aseptico, whichever is later. This limited warranty applies only to the initial or first installation of the product or part.
During the specific warranty periods set forth above, Aseptico will, at its option, repair or replace the product(s) or particular part(s) that are found to be defective in either material or workmanship in part or whole. Aseptico shall be the sole arbiter of such action. In the event of alleged defect under warranty, the purchaser is to notify Aseptico’s Customer Service department promptly. Customer Service will provide Return Material Authorization (RMA) instructions, usually directing that the product be returned for service, shipping prepaid by the buyer or end user, to Aseptico or its designated and authorized warranty service center.
This warranty shall not apply to products (1) that have been subjected to neglect, abuse, misuse, improper installation, inadequate maintenance, or damage due to improper use of cleaning materials or chemicals, or non-compliance with Aseptico’s storage, installation, operation, maintenance or environmental requirements; (2) that have undergone any modification or repair not previously authorized by Aseptico in writing, or service, repair or modification by or from any facility other than an authorized Aseptico service center or technician, or that use non-authorized software or spare or replacement parts; or (3) that fail due to reasonable and normal use or wear and tear, or materials made, furnished or specified by the buyer or end user.
Aseptico does not assume under this warranty any risks or liabilities arising from the clinical use of its products, whether or not such use involves coincidental utilization of products manufactured by others. Under no circumstances will Aseptico be liable or responsible for special, compensatory, incidental, consequential or punitive damages, lost profits, lost sales, or loss of use or loss of business opportunity by or through the use of the product. Aseptico’s sole and maximum liability with respect to the product, other than its obligations set forth above, shall be the total purchase price paid for the product.
In the interest of serving our customers more efficiently, customers receiving service on non-warranted repairs are expected to accept charges that are less than $550 without further notification.
Aseptico currently collects sales tax in all US states EXCEPT the following. However, more jurisdictions may be added at any time.
All other customers:
Customer is responsible for any applicable state sales or use taxes.
Sales tax exemptions:
Any customer exempt from state sales tax must provide Aseptico with their current exemption certificate. Certificates can be mailed to ar@aseptico.com
Shipping charges are based on the current UPS rates. While shopping our site, your basket contains not only your items, but the shipping weight of each item. During the checkout process, the total weight of your order along with the “Ship To:” address are used to give you the shipping cost prior to final payment.
Most orders are shipped within 48 hours, although some items such as Electronic and Portable systems have a 3-4 week lead time.
Aseptico remains committed to protecting your online privacy. We will only use the information you provide to process orders and to provide a more personalized shopping experience. SSL (Secure Socket Layer) technology encrypts all confidential information transmitted between your computer and our server. Our online store uses “cookies” to enhance your shopping experience and to track your current shopping basket. These small files reside on your browser and help to distinguish you from other shoppers.
Aseptico strives to meet the highest standards of business ethics and is committed to protecting the personal information of individuals, be they our employees, or those of our customers and suppliers.
Any personal information collected by Aseptico is always the minimum necessary to create the transaction document whether quote, order, or Purchase Order. This information is stored securely and never shared with third parties except as necessary to conclude the business transaction (such as with a bank or a shipping service).
Aseptico chooses to not engage in marketing campaigns directed at individuals outside of North America, Aseptico invests a lot resources in local orthodontic marketing.
Be assured that none of your personal information will be traded, sold or rented to any outside person or agency for any reason.
These Terms of Use are effective on March 14, 2016.
By accessing the Aseptico website and online store (the “Service”) made available by Aseptico Inc. (“Aseptico”), however accessed, you agree to be bound by the terms of use outlined below (“Terms of Use”). The Service is owned and controlled by Aseptico. If you do not agree to be bound by these Terms of Use, do not access or use the Service.
Aseptico’s Terms of Use for its Service are as follows:
Termination
We may terminate or suspend your registered user account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Use.
All provisions of the Terms of Use which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Purchasing Policies
The only department authorized to issue purchase orders is the Purchasing Department. Any material or equipment shipped without a purchase order issued by an Aseptico buyer is shipped at the risk of the supplier. Delivery to Aseptico personnel without a valid purchase order does not constitute acceptance by Aseptico. A valid purchase order number must be clearly visible on all packages, correspondence, invoices, packing slips, etc. Invoices without valid Aseptico purchase order numbers will not be paid.
The criteria for designation as an Aseptico supplier are comprised of:
Aseptico values its suppliers as business partners in helping to achieve the highest quality standards at the most economical cost.
Deliveries
All shipments of goods must be delivered through the receiving department unless otherwise indicated on the purchase order. If goods are not delivered to receiving, payment will be delayed. Receiving hours are Monday through Friday, 7:30 am to 3:00 pm.
Charges
Service charges, C.O.D. or Collect Freight Shipments are not acceptable unless specifically agreed. This must be indicated on the purchase order.
Invoices
Preference is to have all invoices e-mailed to milarionova@aseptico.com.
If mailed, invoices must be sent to:
Aseptico
ATTN: Accounts Payable Department
P.O. Box 1548
Woodinville, WA 98072-1548 USA
Problems with invoices should be directed to Accounts Payable at (425) 408-9348.
Quotations and Bids
Competitive pricing information is considered confidential and will be treated as such. Requests for pricing from persons, other than a buyer, should be treated as “budgetary pricing only.”
Terms and Conditions
Download Aseptico’s Terms and Conditions in PDF format below.
