Warranty & Policies

Warranty Terms & Conditions

Effective April 7, 2022

Aseptico Inc. warrants its new products against defects in material and workmanship under normal and proper use, care, and maintenance for a period of two (2) years from date of original invoice. This two (2) year warranty does NOT apply nor is it extended to products that are not manufactured by Aseptico. These products may be covered by a separate limited warranty provided by the particular manufacturer, and all claims and questions regarding the same are to be directed to the particular manufacturer.

Expendable components, such as batteries, fuses, light bulbs, and tubing sets installed on Aseptico products are specifically excluded and have no warranty. Consumable goods are warranted for the stated expiration date of such goods.

Repair or replacement of any product(s) or part(s) under this warranty does not extend the term of this warranty, and such product(s) or part(s) shall remain covered by the unexpired portion of the warranty period, or for ninety (90) days from the date of return to Aseptico, whichever is later. This limited warranty applies only to the initial or first installation of the product or part.

During the specific warranty periods set forth above, Aseptico will, at its option, repair or replace the product(s) or particular part(s) that are found to be defective in either material or workmanship in part or whole. Aseptico shall be the sole arbiter of such action. In the event of alleged defect under warranty, the purchaser is to notify Aseptico’s Customer Service department promptly. Customer Service will provide Return Material Authorization (RMA) instructions, usually directing that the product be returned for service, shipping prepaid by the buyer or end user, to Aseptico or its designated and authorized warranty service center.

This warranty shall not apply to products (1) that have been subjected to neglect, abuse, misuse, improper installation, inadequate maintenance, or damage due to improper use of cleaning materials or chemicals, or non-compliance with Aseptico’s storage, installation, operation, maintenance or environmental requirements; (2) that have undergone any modification or repair not previously authorized by Aseptico in writing, or service, repair or modification by or from any facility other than an authorized Aseptico service center or technician, or that use non-authorized software or spare or replacement parts; or (3) that fail due to reasonable and normal use or wear and tear, or materials made, furnished or specified by the buyer or end user.

Aseptico does not assume under this warranty any risks or liabilities arising from the clinical use of its products, whether or not such use involves coincidental utilization of products manufactured by others. Under no circumstances will Aseptico be liable or responsible for special, compensatory, incidental, consequential or punitive damages, lost profits, lost sales, or loss of use or loss of business opportunity by or through the use of the product. Aseptico’s sole and maximum liability with respect to the product, other than its obligations set forth above, shall be the total purchase price paid for the product.

In the interest of serving our customers more efficiently, customers receiving service on non-warranted repairs are expected to accept charges that are less than $550 without further notification.

Online Ordering Policy

  • Aseptico accepts Visa, MasterCard, Discover, and American Express.
  • Open account is available only if credit is approved in advance.
  • Freight costs are added to all invoices.
  • All orders are shipped FOB origin.
  • Delinquent accounts are subject to 1.5% monthly interest, attorney’s fees, collection and court costs when needed to satisfy debt.
  • Prices subject to change without notice.
  • Service and Repair charges are billed on credit card. Customer is expected to accept charges up to $550 without advance notification. Minimum service/repair charge is $135.
  • Our webstore is unable to process tax exempt transactions.  If you are tax exempt and wish to order, please contact our helpful sales team at 425-408-9347 or via email at orders@aseptico.com. Confirm your tax exempt status utilizing the Avalara Cert Express tool.

Sales Tax

Aseptico currently collects sales tax in all US states EXCEPT the following. However, more jurisdictions may be added at any time.

  • Alaska
  • Alabama
  • Connecticut
  • Delaware
  • Idaho
  • Maine
  • Missouri
  • Mississippi
  • Montana
  • New Hampshire
  • Oregon

All other customers:

Customer is responsible for any applicable state sales or use taxes.

Sales tax exemptions:

Any customer exempt from state sales tax must provide Aseptico with their current exemption certificate. Certificates can be mailed to ar@aseptico.com.

Shipping Policy

Shipping charges are based on the current UPS rates. While shopping our site, your basket contains not only your items, but the shipping weight of each item. During the checkout process, the total weight of your order along with the “Ship To:” address are used to give you the shipping cost prior to final payment.

Most orders are shipped within 48 hours, although some items such as Electronic and Portable systems have a 3-4 week lead time.

Return Policy

  • Products that have been in clinical use cannot be returned for credit.
  • All returns require prior authorization. Contact Aseptico Customer Service for a Return Authorization number (RA#).
  • The RA# must appear clearly on the exterior of the package being returned or it may be rejected and returned to the sender.
  • Packages received without prior authorization are not the responsibility of Aseptico. Aseptico reserves the right to dispose of such packages and their contents 30 days after receipt with no obligation to the sender.
  • The sender is responsible for proper packaging and for all costs for return shipment to Aseptico.
  • New products may be returned for full credit (less shipping charges) under a Return Authorization number within 30 days of date of original invoice.
  • At Aseptico’s discretion, certain products may be returned for credit after the 30 day period and a 25% restocking fee will apply.

Repair & Return Documents / Information

Privacy Policy

Aseptico remains committed to protecting your online privacy. We will only use the information you provide to process orders and to provide a more personalized shopping experience. SSL (Secure Socket Layer) technology encrypts all confidential information transmitted between your computer and our server. Our online store uses “cookies” to enhance your shopping experience and to track your current shopping basket. These small files reside on your browser and help to distinguish you from other shoppers.

Aseptico strives to meet the highest standards of business ethics and is committed to protecting the personal information of individuals, be they our employees, or those of our customers and suppliers.

Any personal information collected by Aseptico is always the minimum necessary to create the transaction document whether quote, order, or Purchase Order. This information is stored securely and never shared with third parties except as necessary to conclude the business transaction (such as with a bank or a shipping service).

Aseptico chooses to not engage in marketing campaigns directed at individuals outside of North America, Aseptico invests a lot resources in local orthodontic marketing.

Be assured that none of your personal information will be traded, sold or rented to any outside person or agency for any reason.

Aseptico Guide for Suppliers

Purchasing Policies

The only department authorized to issue purchase orders is the Purchasing Department. Any material or equipment shipped without a purchase order issued by an Aseptico buyer is shipped at the risk of the supplier. Delivery to Aseptico personnel without a valid purchase order does not constitute acceptance by Aseptico. A valid purchase order number must be clearly visible on all packages, correspondence, invoices, packing slips, etc. Invoices without valid Aseptico purchase order numbers will not be paid.

The criteria for designation as an Aseptico supplier are comprised of:

  • Quality Performance
  • Cost and Service Performance
  • Supplier Capability

Aseptico values its suppliers as business partners in helping to achieve the highest quality standards at the most economical cost.


All shipments of goods must be delivered through the receiving department unless otherwise indicated on the purchase order. If goods are not delivered to receiving, payment will be delayed. Receiving hours are Monday through Friday, 7:30 am to 3:00 pm.


Service charges, C.O.D. or Collect Freight Shipments are not acceptable unless specifically agreed. This must be indicated on the purchase order.


Preference is to have all invoices e-mailed to milarionova@aseptico.com.

If mailed, invoices must be sent to:


ATTN: Accounts Payable Department

P.O. Box 1548

Woodinville, WA 98072-1548 USA

Problems with invoices should be directed to Accounts Payable at (425) 408-9348.

Quotations and Bids

Competitive pricing information is considered confidential and will be treated as such. Requests for pricing from persons, other than a buyer, should be treated as “budgetary pricing only.”

Terms and Conditions

Download Aseptico’s Terms and Conditions in PDF format below.


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